Welcome to the HELP PAGE for ordering your Birdkeeping the SA
Way products on-line.
We want to make your order as easy as possible, and we hope to
please you with the results. Please review the following information
before completing your order, and don't hesitate to call if you
have questions, concerns, or if you just want to speak with a staff
member. We are available from 08h30
to 18h00 GT+2, Monday-Friday.
Birds of a Feather
Postal: PO Box 782403, Sandton, 2146, South Africa
Physical: 203 Jutlander Road, Beaulieu, Midrand,
Tel: +27 11 468 1617
Fax: +27 11 468 1545
Please click on the the topic of interest to you:
Security & Privacy
Your payment and order details are done using iVeri
- Card Acceptance Solutions, a division of Nedbank
South Africa , one of the largest commercial banks in South
Africa. With iVeri Lite, once you have completed your information
on the order form and submitted it by clicking on the button, you
leave the Birdkeeping the SA Way website for a few seconds
and iVeri takes over. A secure connection using the iVeri 128bit
SSL is used to transmit the card details securely encrypted
to the bank for processing. (Read more about SSL -
secure connection can be seen as a new browser opens up from the
iVeri server which then has the lock at the bottom right side of
this interim iVeri page, indicating a secure connection.
The card details are then never returned to the website,
only a result code is sent so that as soon as you are returned to
the page, the payment result can be displayed by the Birdkeeping
the SA Way website.
We are committed to preserving your privacy and security while
you shop online. We do not give or sell your private information
to any other company. Birdkeeping the SA Way uses the information
you provide to fulfill your orders and to help improve our service
to you. We will use your e-mail address to contact you regarding
your purchase. On occasion, we will call regarding your order.
Credit Card Payment
- Credit Card Payment - The easiest way to purchase your
product is with your credit card. We accept Visa, Mastercard,
American Express and Diners Club. We use the secure servers of
iVeri - Card Acceptance
Solutions, a division of Nedbank
South Africa , which use encryption software to protect your
credit card information.
Dispatch, Delivery Details & Delivery
All goods sold are inclusive of shipping costs. Details of tax on
shipping charges are included in the price of the items you are
buying.Delivery times for local orders in South Africa is 6 to 10
days and international orders are sent via surface mail and take
approximately 4 - 6 weeks from date of order.
We want you to be happy with what you order from us, and we'll do
everything we can to make sure that shopping with us is the best
experience it can be. However, we understand that sometimes an item
just isn't what you hoped it would be. There are many reasons why
you might want to make a return, and we have done our best to address
potential issues here:
We offer a 100% guarantee that if you're in any way dissatisfied
with the goods you have ordered, we will exchange them or give you
a full refund, provided that you return them to us in their original
condition and packaging, with all labels intact.
Our normal returns period is 10 days from when you receive the
goods. If you wish to return goods to us, you may do so without
giving us prior notice. In this case please advise reason for return
of goods and enclose it with the returned goods. Please allow up
to 15 working days for your goods to be returned to us.
Return of Faulty Goods: If you believe the goods we have supplied
to you are faulty, you should return the item to us together with
a note, explaining what you believe is the problem and stating the
original order number. When we receive the item, we will investigate
the fault and contact you to agree the most appropriate resolution.
What if there is a mistake on my order? In the unlikely event
of this happening please return the goods immediately along with
the postal cost incurred to return the goods and state what your
original order was .On receipt of your parcel a new order will be
sent out to you along with the compensation for the postal cost
that you unfortunately had to incur.
Got a question that isn't answered here? E-mail us at firstname.lastname@example.org
for quick, accurate answers.